Business Context
SwiftMove's delivery fleet was operating on fixed, manually assigned routes — dispatchers spent 3 hours daily on route planning, fuel costs were spiraling due to inefficient paths, and customers had no visibility into their delivery status, generating 400+ complaint calls per week.
Execution Strategy
Built a Flutter-based cross-platform delivery app with live GPS tracking for customers, an AI-powered dynamic route optimization engine that recalculates based on traffic in real time, WebSocket-driven order status updates, and a dispatcher dashboard with automated zone-based driver assignment.
Measured Impact
Average delivery time dropped by 28%, fuel costs fell by 32% due to optimized routing, and customer complaint calls dropped by 74% within the first 3 months — with dispatchers reclaiming over 60 hours per month previously lost to manual planning.
