Business Context
GlobalCorp Int.'s 2,400-employee workforce was searching for HR policies, IT procedures, and compliance guidelines across 14 different SharePoint sites, email threads, and shared drives — resulting in the IT helpdesk receiving 600+ avoidable internal queries per month and new hire onboarding averaging 8 weeks.
Execution Strategy
Built a centralized knowledge platform in React with a headless CMS backend, featuring full-text semantic search across all content, department-specific role-based access, AI-assisted content tagging for discoverability, version history on all documents, and a Slack integration that surfaces relevant articles in response to employee queries.
Measured Impact
Internal IT and HR support queries dropped by 45% within 3 months as employees self-served answers, new hire onboarding time reduced from 8 weeks to 4 weeks, and content update turnaround improved from days to hours with the headless CMS workflow replacing manual SharePoint edits.
